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Please be mindful of the weather conditions in your area, as rare plants can be particularly vulnerable to cold temperatures especially during shipping. If the temperature drops below 50 degrees Fahrenheit in your location, we strongly advise purchasing Winter Shipping Protection or consider purchasing the plant when weather is more suitable.

Please add Winter Shipping Protection to your order. 

Extreme cold can cause damage to plants during shipping, potentially leading to wilted or damaged foliage, root rot, or even death. While we take every precaution to carefully package and protect your plants during transit, we cannot guarantee their condition if they are exposed to freezing temperatures during delivery.

We recommend monitoring local weather forecasts closely and timing your plant orders accordingly. Additionally, consider providing a secure and sheltered location for package delivery to minimize exposure to cold temperatures upon arrival.

Please understand that while we strive to deliver the highest quality plants, factors beyond our control, such as inclement weather, may impact their condition during shipping.

Thank you for your understanding and cooperation in ensuring the safe arrival of your rare plants.

We prioritize the safe arrival of your plants and handle every order with care to ensure they reach you in excellent condition. Orders are processed within 4-7 business days. For live plants, we strongly recommend selecting the 2-Day Air shipping option. This ensures your plants spend minimal time in transit, reducing the risk of damage or stress during shipping.

While we also offer a more affordable ground shipping option, please note that we cannot guarantee the same level of quality upon arrival due to the extended transit time and the sensitive nature of live plants. Weather and seasonal conditions may also impact shipping times. We carefully monitor weather patterns to safeguard your plants and will notify you of any delays to protect their health.

Tracking Available: Once your order ships, you’ll receive a tracking number to monitor your plant’s journey.

Got a question about your houseplant?

Whether it’s about light requirements, watering schedules, repotting, or acclimating your plant to its new home, we’ve got you covered! Our team of plant experts is available to guide you through any challenges.

Check out our Plant Vault Frequently Asked Questions page or use our chat feature to ask real-time questions and get personalized advice tailored to your plant’s needs.

We're dedicated to helping your plants thrive, making your online shopping experience easy and stress-free.