Please be mindful of the weather conditions in your area, as rare plants can be particularly vulnerable to cold temperatures especially during shipping. If the temperature drops below 50 degrees Fahrenheit in your location, we strongly advise purchasing Winter Shipping Protection or consider purchasing the plant when weather is more suitable.

Please add Winter Shipping Protection to your order. 

Extreme cold can cause damage to plants during shipping, potentially leading to wilted or damaged foliage, root rot, or even death. While we take every precaution to carefully package and protect your plants during transit, we cannot guarantee their condition if they are exposed to freezing temperatures during delivery.

We recommend monitoring local weather forecasts closely and timing your plant orders accordingly. Additionally, consider providing a secure and sheltered location for package delivery to minimize exposure to cold temperatures upon arrival.

Please understand that while we strive to deliver the highest quality plants, factors beyond our control, such as inclement weather, may impact their condition during shipping.

Thank you for your understanding and cooperation in ensuring the safe arrival of your rare plants.

We take great care to ensure your plants are shipped safely and arrive healthy. Orders are processed within 4-7 business days, and all live plants will arrive either via next day air or 2 day air, depending on the size and complexity of your order. Please note, shipping times may vary due to order volume or seasonal conditions. We monitor weather patterns to protect your plants from extreme temperatures and will notify you of any delays.

Tracking Available: Once your order ships, you’ll receive a tracking number to monitor your plant’s journey.

Got a question about your houseplant?

Whether it’s about light requirements, watering schedules, repotting, or acclimating your plant to its new home, we’ve got you covered! Our team of plant experts is available to guide you through any challenges.

Check out our Plant Vault Frequently Asked Questions page or use our chat feature to ask real-time questions and get personalized advice tailored to your plant’s needs.

We're dedicated to helping your plants thrive, making your online shopping experience easy and stress-free.